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Refund Policy

Last updated:

Draft — have a lawyer review before launch. This document is a first draft based on how Nikkup works and is not yet legal advice or a final policy.

We want every payment to Nikkup to feel fair. This policy explains how cancellations and refunds work for purchases made in the apps and on nikkup.com. Nikkup is free for women; this policy applies to optional paid features.

1. Purchases in the App Store or Google Play

Subscriptions and packs bought inside the Nikkup app are sold and billed by Apple or Google, so their refund rules apply:

  • App Store: request a refund from Apple at reportaproblem.apple.com. Apple decides on the request.
  • Google Play: you can request a refund through Google Play; within the first 48 hours this is usually automatic. After that, contact us at [email protected] and we will help where Google allows it.
  • Cancelling a subscription: open your App Store or Google Play subscription settings and cancel at least 24 hours before renewal. You keep Plus until the end of the period you paid for. Deleting the app or your account does not cancel a store subscription.

2. Purchases on the Nikkup website

Nikkup Plus passes and packs bought on nikkup.com with a local payment method (for example JazzCash, Easypaisa, UPI, bKash or cards) are sold by Sowaan Limited. Website passes do not renew, so there is nothing to cancel.

  • Charged but not delivered: if your payment succeeded but Plus or your credits did not appear and we cannot fix it, you get a full refund.
  • Duplicate or incorrect charges: refunded in full.
  • Change of mind (Plus passes): you may request a refund within 7 days of purchase. If you have not used Plus since the purchase, the refund is in full; otherwise we may refund the unused portion.
  • Packs (Boosts, Serious Interests): unused packs can be refunded within 7 days of purchase. Credits already used cannot be refunded.
  • Accounts banned for breaking our Terms or Community Guidelines are not eligible for refunds of the affected purchase, except where required by law.

3. How to request a website refund

  1. Email [email protected] from the address linked to your account, or include the phone number of your Nikkup account.
  2. Include the purchase reference shown on your receipt (on nikkup.com/account/, it starts with #), the date and the amount.
  3. Tell us briefly why you are requesting a refund.

We reply within 2 working days. Approved refunds are returned to the original payment method through the same payment provider, usually within 5 to 10 working days depending on the provider and your bank or wallet. When a Plus pass is refunded, the Plus time it added is removed; when a pack is refunded, its unused credits are removed.

4. Price changes and currency

Prices are shown in your local currency before you pay. We may change prices for future purchases; a price change never affects a pass you have already bought. Your bank or wallet may charge its own fees or exchange costs, which we cannot refund.

5. Your consumer rights

This policy does not limit any rights you have under the consumer protection laws of your country.

6. Contact

Questions about a payment: [email protected]. Sowaan Limited, 2 Frederick St, London WC1X 0ND, United Kingdom.